Terms and Conditions
Customer satisfaction is very high on our agenda and we pride ourselves on giving the best quality of service possible. We respond to emails sent through our web site immediately - please don't use other messaging services, e,g Facebook because this isn't monitored as frequently. All photos and products are carefully checked prior to dispatch and are produced on fully calibrated equipment. In the unlikely event that your product is defective or damaged in the post we will arrange an immediate replacement (we may ask you to return the item so that we can check and claim for items damaged by the Post Office). Note that prints on mugs and canvas will appear slightly different to prints on paper. We do not accept returns or give refunds where incorrect images have been ordered. Please take care when viewing and selecting and please contact us if you have any questions.
We occasionally crop photos slightly to enhance the composition and give you the best possible image. if this isn't required please make sure the appropriate box is checked when ordering.
We accept payment through Paypal, bank transfer, cheque, SMS and Stripe. We cannot accept card payments through any other means.
We make every effort to keep postage costs to a minimum and always use Royal Mail first class to get your photo to you as quickly as possible. Please remember that the cost of postage includes packaging. Postage charges may be higher for fragile and/or heavy items. 90% of the time we process orders for dispatch the following working day and always use first class post. There may be a slight delay at times and we advise customers when this occurs. Please allow up to 7 days for your print or photo gift to arrive. If you haven't received your order by then, contact us via email and quote your order reference. Please always ensure that your delivery address is correct.
We offer two options for digital downloads as follows:
Low Resolution downloads are suitable for use on social media, screen savers, desktop etc. They are intended as such and can also be printed to 6"x4". These are dispatched immediately on receipt of payment via a download link. Please ensure that you save the image once downloaded, in the event of a problem contact us and we'll reset the download for you.
Medium Resolution downloads are suitable for printing to A4 (12"x8"). When your image is ready for download you'll be sent a link.
When we photograph an event we do it free of charge to the organiser and all of our income therefore comes from print and image sales. .
Downloading images from our galleries without prior payment is strictly forbidden and if we discover this has taken place then we will issue an invoice appropriate to the media usage and pursue payment. We take copyright infringement seriously and we monitor our web site and social media for unauthorised image downloads regularly.
For the avoidance of doubt the downloading of any image, whether for personal or business use and whether watermarked or not, through screen capture or any other means without prior payment or permission is a breach of our copyright unless you have our clear written agreement to do so.
General Data Protection Regulation 2018 We take customer data seriously and are fully GDPR compliant. Data is not shared with other companies. Please contact us if you'd like to receive a copy of our GDPR statement.